Orders & Products

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Do you sell only pre-owned watches?

No. We offer a curated selection of new, pre-owned, and vintage timepieces from prestigious brands such as Rolex, Patek Philippe, Audemars Piguet, and more.

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Why are “new” watches not described as “brand new”?

At Waltana, we sell only 100% authentic watches. However, we are not — and do not claim to be — an Authorized Dealer for any of the brands featured on our website. As a result, even if a watch is in unused and unworn condition, we refrain from advertising it as “brand new” in accordance with brand and distribution policies.

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Are all watches authentic?

Yes. Every watch we sell is 100% authentic and comes with the original brand's international warranty when available.

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Are the photos and descriptions of pre-owned or vintage watches accurate?

Yes. For all watches listed as pre-owned or vintage, the images and descriptions shown on our website represent the exact watch being offered for sale. This includes the condition of the watch, its accessories, and any accompanying documentation. The presentation shown — both visual and written — forms the basis of the item as sold.

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Can I request a specific model not listed on the site?

Absolutely. We offer sourcing services to help you find the watch of your dreams. Contact us directly to discuss your request.

Payment & Pricing

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Which payment methods do you accept?

We accept bank transfers and cash (in person, within Swiss legal limits).

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Are prices inclusive of VAT?

Yes. Swiss VAT (8,1%) is included in the listed prices when applicable.

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Do I have to pay customs duties or taxes if I order from outside Switzerland?

Yes. For international deliveries, the customer is responsible for all applicable customs duties, import taxes, and fees.

 

Shipping & Delivery

Do you ship internationally?

Yes. We offer hassle-free worldwide shipping.

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Is shipping free?

We offer free delivery within Switzerland. For international orders, shipping fees will apply.

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How long does delivery take?

Watches in stock are typically shipped within 1-3 business days after payment confirmation. Delivery times vary depending on the destination and carrier.

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Can I track my order?

Yes. Once your order is dispatched, we will provide you with a tracking number.

 

Returns & Exchanges

What is your return policy?

You have the right to return a product within 14 calendar days of delivery, provided the item is unused, unworn, and returned in its original condition and packaging.

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How do I initiate a return?

Please notify us in advance by email at contact@waltana.ch. Returns without prior notification may be refused.

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Are return shipping costs covered?

No. The customer bears the cost and risk of the return shipment. We recommend using an insured, trackable delivery service.

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Can I return a custom or special-order watch?

Custom or special-order watches ("on demand") are not eligible for return unless defective.

 

Warranty & Repairs

Do your watches come with a warranty?

Waltana does not provide an additional warranty on pre-owned watches. However, many watches are sold with their original manufacturer's warranty, which may still be valid at the time of purchase at Waltana. Even when expired, the original warranty certificate is an important document that helps preserve the authenticity and long-term value of the watch and its complete set.

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What does the manufaturer’s warranty cover?

The warranty covers manufacturer defects only and excludes normal wear and tear, water damage due to misuse, physical shocks or accidents, and unauthorized repairs or modifications.

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Do you offer repair services?

While we do not offer in-house repair services, we guide you to our partner authorized service center or assist in coordinating repairs with the manufacturer.

 

Contact & Support

How can I contact you?

You can reach us via email at contact@waltana.ch or by phone at +41 79 125 38 39.

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Do you have a physical store?

We operate online and we are also available in our office in Lausanne, Switzerland. Meetings can be arranged by appointment.

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Do you offer consultations for watch purchases?

Yes. We are your dedicated watch advisor. We value transparency, quality and personal approach. Our reason to be, is your satisfaction, feel free to reach out to find out any timepiece.

 

If you have any other questions or need further assistance, please don't hesitate to contact us.